What are the conditions that need to be met to exchange/return a product?

Our Products may only be exchanged/returned if they meet the following conditions:

• The product is still it its original packaging and is not damaged or dirty
• All accessories that came with the product are intact and nothing is missing
• The exchange/return is logged within 7 days (after the date of delivery).

All products will be inspected once returned.

How Do I log a return/exchange?

Once you have met the conditions of logging an exchange or return, kindly fill in the contact form online or send us an email on orders@sparkedink.co.za. Our team will then contact you to facilitate the process of logging a return.

Are there any costs associated with returns/exchanges?

With regards to exchanges and returns, the courier charges relating to returning the goods and re-delivery (if it’s an exchange) would need to be paid by the customer. Therefore, we recommend that customers should always view our size chart prior to placing an order.

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Defective Products

We offer a 100% money-back guarantee on all products that are defective. Just let us know and we will provide a return address and a replacement or refund as preferred.

PLEASE NOTE THERE ARE STRICTLY NO RETURNS ON CUSTOM BRANDED PRODUCTS. Only Unbranded products may be returned.